FAQS

Payment

We accept the following modes of payment.

- Credit Card (Visa / MasterCard ).
- Paypal
- Cash on Delivery

What happens if I experience difficulty at the payment page?

Please contact us and we will get back to you within 2 working days.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your spam mail. If you think you entered an incorrect email, please send us an email of your order number and last name and we will re-send your confirmation.

Availability

Please allow 1-2 business days for order processing and verification. Delivery will be made within 7 working days.

In the event that item is out of stock, please add your email in the “backorder” field and you will be notified when we re-stock

Delivery and Collection

How much does shipping cost?

Drycabinets.com.sg charges a flat rate of $10 per item for all orders delivered inSingapore.

When will my order arrive?

Our friendly sales support team will contact you to arrange for delivery once the order has been confirmed.

I have not received my item?

You can provide your order number from the invoice and receipt number from paypal, and we will track your order from there.

Warranty

Your Eureka Dry Cabinet is guaranteed against manufacturing defects and workmanship from date of purchase from Uni-Stat Technology Pte Ltd (www.drycabinets.com.sg) . This warranty is only valid inSingapore under the following guidelines and conditions:

1) Only the Dehumidification module/unit in the Dry Cabinet is covered under a 5-year local “carry-in” warranty effective from date of purchase. This limited warranty covers only defects occurring during the normal usage and handling of the product.

2) Cabinet body and Hygrometer are covered for period of one year

3) Repairs under warranty can only be carried out upon presentation of original purchase receipt from Uni-Stat Technology Pte Ltd or simply provide us with your DryCabinet serial no. found at the back of the cabinet (eg: SGA51-15xxxxxx1)

4) That if any time during the warranty period, part or parts of the appliance are removed, tampered, modified or repaired in any way whatsoever by unauthorized persons, the warranty shall immediately cease to be valid.

5) That our decision on all questions relating to complaints as to defects either of workmanship or of materials shall be conclusive and the buyer shall agree to abide by such a decision. Any appliance or defective part which has been replaced shall become our property

6) That this warranty shall cease to be valid and void if appliance is export or removed fromSingapore. This warranty shall not be transferable, negotiable or assignable to any third party

7) That there shall be no removal, alteration, defacement, or made illegible / tampered of any kind of the serial number on the appliance.

8) Damage resulting from accidents, misuse, abuse, alteration or failure of purchaser to follow normal operating procedures outlined in the users manual will not be covered under this warranty

9) Normal wear & tear, corrosion, external scratches on surface areas, rusting or stains are not covered under this warranty

 

For other enquiries

Can I contact you directly with any questions?

Please email enquiry@drycabinets.com.sg with any questions regarding your order. We will get back to you within 48hours on a working day.

For all other career / business opportunities.

Please email enquiry@drycabinets.com.sg